Effective July 28, 2026
Hacienda del Sol is pleased to provide you, the Guest, with retreats, services, and accommodations under the terms and conditions set out below. Please read them thoroughly. By making any payment, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
RESERVATIONS & PAYMENTS
Deposit & Payment Schedule: To secure your reservation, a 50% deposit is due at the time of booking. The remaining balance is due 30 days before your arrival date. For reservations made within 30 days of arrival, payment is due in full at the time of booking.
Currency & Accepted Payments: All prices are in US dollars. We accept payment by credit card. We do not accept direct deposits.
Costa Rican VAT: All payments (reservations and incidentals) are subject to Costa Rica’s mandatory 13% Value Added Tax (VAT), applied at the time of payment.
BOOKING CANCELLATION POLICY
All cancellations must be made and acknowledged in writing by email to our Reservations Department to be valid. Due to the individualized preparation we devote to each guest and the limited capacity of our retreat, the following terms apply:
- Your 50% deposit is non-refundable. It secures your place, your bungalow, and the personal preparation we begin the moment you book.
- If you cancel before your remaining balance has been paid, you forfeit your deposit and the balance is simply not charged.
- Any payment already made — deposit or balance — is non-refundable, regardless of the notice given.
- No-shows and early departures receive no refund.
- If you choose not to receive any part of the inclusions provided in your reservation, no refunds will be provided.
We understand life can shift unexpectedly. For exactly these situations, we strongly recommend travel insurance (see below), which is designed to protect your investment.
BOOKING MODIFICATION POLICY (DATE CHANGES)
- We are glad to offer one complimentary date change per reservation, provided you notify us in writing at least 30 days before your original arrival date, and subject to availability.
- Your new arrival date must fall within 12 months of your original reservation date.
- If your new dates fall in a higher rate season, the difference in price is due at the time of the change. If they fall in a lower rate season, the difference will not be refunded or credited.
- Any additional date change beyond the first will incur a $500 administration fee.
- Date changes cannot be made within 30 days of your arrival date. Because we are unable to re-fill a reservation on short notice, a request made inside this window falls under our Booking Cancellation Policy above, and any payment already made remains non-refundable.
- We can only process a date change at the time of the change; no other modifications to your reservation are permitted at the same time. You must confirm your new arrival date at the time of the change, as we are unable to hold undated credits on file.
TRAVEL INSURANCE
We understand that unforeseen circumstances can sometimes disrupt even the best-laid plans. Because our booking terms are non-refundable, securing comprehensive travel insurance is essential.
We strongly recommend purchasing travel insurance, particularly a “Cancel for Any Reason” policy, to protect your investment. This type of coverage can provide reimbursement for non-refundable expenses, including your booking with us, in situations such as:
- Cancellations after your deposit is paid — your 50% deposit is non-refundable — and any cancellation within 30 days of arrival, where the full amount is non-refundable.
- Early departures, should you need to leave before your scheduled departure date, where no refund is provided.
- Medical emergencies or illness, including situations where you become unwell on-site, have a medical emergency, or an accident.
- Family emergencies or a death in the family.
- Flight cancellations, delays, or other travel disruptions.
- Any personal reason preventing your attendance or requiring an early departure.
Given the individualized nature of our wellness resort and all-inclusive retreats, Hacienda del Sol is unable to offer refunds for these circumstances. We encourage you to research and select a policy that provides adequate coverage for your needs. Many travel insurers require that a policy be purchased within 15 days of your initial trip payment for maximum coverage. A helpful place to begin your research is https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/. Always do your own due diligence to find the best policy for you.
FORCE MAJEURE
Hacienda del Sol shall not be liable for delays in performance of any obligation under this Trip Reservation caused by an act or occurrence beyond our control, including but not limited to acts of God, global pandemics or regional epidemics, war, civil disturbance, or extreme local weather conditions (a “Force Majeure Event”) that prevents our ability to perform our contractual obligations.
If a Force Majeure Event occurs, the performance of our contractual obligations shall be excused for the period of delay resulting from it. If you are affected by a Force Majeure Event and our performance is delayed, Hacienda del Sol will use commercially reasonable efforts to reschedule your trip within 12 months of your original arrival date.
If we are unable to reschedule your trip within 12 months, Hacienda del Sol will offer you a credit voucher to apply toward a future trip. This credit voucher will cover the total amount paid directly to Hacienda del Sol for your retreat, excluding any third-party costs (e.g., flights, separate tours, personal expenses). The cost of your future stay may be subject to payment differentials depending on our standard rates at the time of your reschedule.
GUEST CONDUCT & PROPERTY POLICIES
- Age Requirement: Hacienda del Sol is an adults-only retreat. All guests must be 18 years of age or older.
- No-Pet Policy: For the comfort and safety of all our guests, Hacienda del Sol operates a no-pet policy. Service animals, as defined by applicable law, are exempt; guests requiring a service animal must notify us prior to arrival.
- No-Smoking Policy: Smoking is not permitted anywhere on resort property.
- Drug & Alcohol Policy: Whenever present on the property or participating in an activity organized by Hacienda del Sol, neither you nor members of your party will be impaired by any substance, including but not limited to alcohol, cannabis, illegal drugs, and other controlled substances. Hacienda del Sol reserves the right to deny participation, without refund, to anyone who appears to be in contravention of this policy, or who disturbs staff or other guests — including disruptive or disorderly behavior, physical abuse, or disrespect toward guests or staff.
BUNGALOW POLICY
Your selected bungalow type is guaranteed. However, due to the small size of the property, a one-time change during your stay may occasionally be necessary to maintain the integrity of your booking, particularly for delayed reservations. If a change is required, you will be notified before your arrival.
ENHANCEMENT FEE POLICY
Hacienda del Sol is pleased to arrange additional activities and excursions on an à la carte basis; the guest is responsible for the cost of these. The guest is responsible for full payment of any spa treatment or extra activity (tours, etc.) that is canceled within 24 hours of the scheduled time.
CHANGES & ENHANCEMENTS TO OUR CURATED RETREATS, SERVICES & PROPERTY
With our continued focus on wellness innovation, our curated retreats, services, daily activity schedule, and property are subject to change and enhancement without prior notice. These updates will always align with our signature wellness methodology and the integrity of our operations.
ACCESSIBILITY INFORMATION
Due to the unique, natural landscape of our location, Hacienda del Sol is not designed to be fully accessible for individuals with mobility impairments or other specific accessibility needs. Our property features varying terrain, steps, and older architectural elements that may present challenges. We strongly advise guests with accessibility requirements to contact us directly before booking, so we can discuss the specific layout and features of our property and ensure it meets your needs.
VALUABLES
We are not responsible for your valuables. We provide a laptop-sized safe in your bungalow; it is your responsibility to keep your valuables secured there. You are fully responsible for your valuables.
DAMAGE TO PROPERTY
Guests agree that they will be charged for any damage they cause to Hacienda del Sol property. This includes, but is not limited to, smoking in the bungalows, soiling linens, towels, or pillows, and damaging furniture, curtains, or fixtures.
MEDICAL WAIVER & RELEASE OF LIABILITY
Hacienda del Sol is NOT a medical facility, and we do not give medical advice. All participants are responsible for obtaining clearance from their doctor before participating in any of our retreats.
Hacienda del Sol is approximately 3 hours from the nearest hospital and 45 minutes from the nearest clinic; guests with health conditions that require fast access to medical care should take this into consideration before booking.
While Hacienda del Sol is not responsible for contraindications or their effects from any medications or supplements you take before or during your stay, you are responsible for disclosing to your retreat facilitator any medications or supplements you are taking. This information will be kept confidential.
Should you require medical care or treatment, you authorize Hacienda del Sol to provide or arrange all emergency medical care deemed necessary, including but not limited to first aid, CPR, the use of AEDs, emergency medical transport, and the sharing of medical information with medical personnel. You agree to assume all costs involved and to be financially responsible for any costs incurred as a result of such treatment. You understand that you should carry your own health insurance.
You acknowledge that you will be required to sign a Medical Waiver and Release of Liability Agreement, in writing, prior to or upon arrival at Hacienda del Sol.
GOVERNING LAW
These Terms and Conditions, and all written agreements with Hacienda del Sol, shall be governed, construed, and interpreted in accordance with the laws of Costa Rica.
