Hacienda Del Sol is pleased to provide you, the Guest, retreats, services, and accommodations per the terms and conditions set out below.
Any form of payment indicates that you, the Guest, have read, acknowledged, and agreed to these Terms & Conditions, as well as read our ‘FAQ’ section.
PAYMENT TERMS & CONDITIONS
All prices listed on our website and in all documents are in US dollars. We accept USD payments in the form of PayPal, Stripe, and Credit Card via a secure link or over the phone. We do not accept direct deposits.
PAYMENT SCHEDULE – DEPOSIT & FINAL BALANCE
You will provide us with a deposit of 50% of the final booking price as listed on the booking confirmation contract from Hacienda Del Sol in order to secure a trip reservation with Hacienda Del Sol immediately upon making the Trip Reservation. The balance of the Final Booking Price is due 30 days before the anticipated start date as listed on the Booking Confirmation.
If you are booking your trip reservation less than 30 days from the start date of your stay with us, payment is due in full.
By making a Trip Reservation, you accept and agree to the cancellation and no-show policy of Hacienda Del Sol.
All payments are 100% non-refundable and non-transferable, regardless of the date the reservation was made. Due to the limited size of our retreat center and the nature of our retreat programs, we are unable to offer any refunds or credit notes whatsoever.
You must secure your own travel insurance.
Please be sure to read the entirety of the service inclusions in your retreat before booking, as once you sign your booking contract, if you choose not to receive any part of the inclusions listed, no part of the price of the rate is reduced, transferable, or refundable, unless otherwise specified in the retreat description.
If you have to cancel for any reason including but not limited to COVID, personal emergency, including illness, family emergency, or flight cancelation; or, if you get sick on site, have a medical emergency, have an accident of any kind, have a death in the family, need to leave early for any personal reason, or are not able to attend your retreat for any reason apart from the ‘Force Majeure’ clause below, Hacienda del Sol is not able to offer any refunds or credits of any kind.
For this reason, you must secure travel insurance to cover your possible cancellation or early departure due to any and all unforeseen circumstances or events.
We highly recommend ‘cancel for any reason’ travel insurance. Due to the size of the Wellness Center, and the nature of the all inclusive programs, Hacienda del Sol cannot and will not be held responsible for refunding you.
Any of the travel insurance companies listed here should offer the coverage referenced above: https://www.forbes.com/advisor/travel-insurance/best-travel-insurance/. Always do your research.
Note that many Travel Insurance companies require that your travel insurance is purchased within 15 days of Initial Trip Payment.
Hacienda del Sol shall not be liable for delays in performance of any obligation under this Trip Reservation that is caused by an act or occurrence beyond our control including but not limited to acts of God, global pandemics or regional epidemics, war, civil disturbance, or extreme local weather conditions (a “Force Majeure Event”) that prevents our ability to perform our contractual obligations. If a force majeure event occurs, the performance of our contractual obligations shall be excused for the period of delay resulting from the force majeure event.
If you are affected by a Force Majeure Event and our performance of obligations under this Trip Reservation is delayed, Hacienda Del Sol will use commercially reasonable efforts to reschedule your trip in a timely fashion and offer you a credit voucher to apply toward your future trip that will cover any difference between what your travel insurance covers and the cost you have paid for your stay.
The cost of your future stay may be subject to payment differentials depending on our standard rates at the time of your reschedule.
We require you to submit your insurance policy to us before providing the credit voucher toward your future stay.
PROGRAM FEE POLICY
If the Guest chooses to make other meal arrangements or not participate in any part of the group itinerary or retreat program, no part of the price the guest paid is refundable.
ENHANCEMENT FEE POLICY
Hacienda del Sol is pleased to offer the Guest arrangement of additional activities and excursions ‘a la carte’, but the guest is responsible for the additional cost of these activities.
The guest is responsible for the full payment of any spa treatments or extra activities (tours, etc) booked that are canceled within 24 hours of the event.
CHANGES AND ENHANCEMENTS TO PROGRAMS, SERVICES, AND PROPERTY
Please note that with our continued focus on wellness innovation, our programs, services, daily activities schedule, and property are subject to changes and enhancements without prior notice. These updates will always be aligned with our signature wellness methodology and the integrity of our operations.
DISTURBANCE, DRUG, & ALCOHOL POLICY
You acknowledge and agree that whenever present on the Property or participating in an activity organized by Hacienda Del Sol neither you nor members of your party will be impaired by any substance, including, but not limited to, alcohol, cannabis, illegal drugs and other controlled substances. Hacienda Del Sol reserves the right to deny participation to anyone that appears to be in contravention of its Drug & Alcohol Policy without refund.
Hacienda del Sol also reserves the right to deny participation to anyone who is disturbing staff or other guests without refund. This includes, but is not limited to, behaving in a disruptive or disorderly manner, physical abuse, being disrespectful to other guests and or staff etc.
We are not responsible for your valuables. We provide you a laptop-sized safe and it is your responsibility to keep your valuables there. You are fully responsible for your valuables.
DAMAGE TO PROPERTY
Guests agree that they will be charged if they damage Hacienda del Sol property. This includes, but is not limited to, smoking in the bungalows, soiling linens, towels, pillows, or damaging furniture, curtains, etc.
MEDICAL WAIVER & RELEASE OF LIABILITY POLICY
You agree that Hacienda del Sol is NOT a medical facility, and we do not give medical advice.
All participants are responsible to get clearance from their doctor before participating in any of our programs. Furthermore, Hacienda del Sol is 3-hours from the closest hospital and 45 minutes from the closest clinic, therefore participants with health conditions that require fast access to health care should take that into consideration before making a reservation.
While Hacienda del Sol is not responsible for contraindications and their effects from any medications or supplements you are taking before or during your stay with us, you are responsible for disclosing to your retreat facilitator any medications or supplements you are on. This information will be kept confidential.
In the event that you should require medical care or treatment, you authorize Hacienda del Sol to provide all emergency medical care deemed necessary, including but not limited to, first aid, CPR, the use of AEDs, emergency medical transport, and sharing of medical information with medical personnel.
You further agree to assume all costs involved and agree to be financially responsible for any costs incurred as a result of such treatment. You are aware and understand that you should carry your own health insurance.
You acknowledge you will be required to sign a Medical Waiver and Release of Liability Agreement in the written form upon arrival to Hacienda Del Sol.
These Terms and Conditions and all written agreements with Hacienda del Sol shall be governed, construed and interpreted in accordance with the Laws of Costa Rica.