GUEST INTAKE FORM

Not only does this form allow us to organize a perfect experience for you from the moment we receive it, it also supports our paperless check-in process.

We find most guests enjoy having the logistics out of the way for an extra smooth landing, but if you If you do not have time to fill this out before coming – no stress! You can do so on one of our tablets when you arrive.

Just keep in mind that without this form in advance, our Guest Coordinator has less flexibility in designing your optimal experience. We suggest having this form 30 days in advance of your stay if possible.

Please note, we only need one form per reservation and just the contact info of the primary party.

If you are two guests traveling under the same reservation and have individual preferences on any of the questions, please designate those by name in your responses on the same form.

We can’t wait to welcome you!

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First name*

Last name*

Email*

Address (including City, State, Country, and Zipcode)*

WhatsApp Phone Number (including Country Code). If you are two guests on the same reservation and would like our front desk to be in correspondence with both of you regarding your arrival, please include both of your WhatsApp numbers.

Whatsapp Number (Guest #1)*

Whatsapp Number (Guest #2)

How will you be arriving to Hacienda del Sol?

Here is the link to book your transport with our preferred shuttle partner directly, if you have not already done so. Use promo code: HDS.

We have an HDS negotiated rate of $160 one-way from Liberia airport (13% Costa Rican sales tax already included).

Please be sure to read their FAQ and their Cancellation Policy before booking, as we cannot be held responsible for any shuttle reservations.

If it is less than two days prior to your arrival, please WhatsApp them at the number listed on their website to schedule and ensure you receive a reservation confirmation message from them prior to your departure.

Please select an option*

Date of arrival*

Date of departure*

Please indicate approximate time of arrival to Hacienda Del Sol.

Estimated Time of Arrival*

Please indicate approximate time of departure from Hacienda Del Sol.

Estimated Time of Depature*

Our kitchen appreciates the opportunity to have your first meal prepared for your arrival. Please select any options from our menu. You may add chicken, fish, or shrimp to any meal option.

Your answer

Do you have any dietary restrictions? We will inform our kitchen for you. Please note that all of our food is naturally gluten, dairy, and sugar free.

Your answer*

What is your intention for your retreat? In other words, what is the healing, nourishment, or transformation you are seeking?

Your answer

Would you like to get any spa or excursions scheduled that were not part of your original reservation? We recommend notifying us here in advance for best availability. Please indicate if you would like suggestions.
Here are the links to our spa and excursions menus.

Your answer

Are you celebrating a special occasion during your time with us? Or do you have any preferences or personalizations that we may be able to accommodate to make your stay extra special?

Your answer

Please provide a photo or scanned copy of your passport. This prevents us from having to make paper copies of your passport at check in to protect your security (and save trees!). If you are on desktop, you can text or email yourself a photo from your cell phone. Please note, all provided data is secure and totally encrypted (SSL).

Passport*

We require a credit card on file to guarantee any incidentals, including but not limited to laundry service, gift shop purchases, spa services, or the like.

This card will NOT be automatically charged unless in the event of an abandoned bill after your departure. No matter which card you provide now, you may still choose any credit card you would like to pay with at check-out.

No hold fee is assessed in the interim. The card is merely validated at this time and kept on file.

Please note, we don't store any data in our servers and your information is confidential. All data is fully encrypted and processed by Stripe.

Credit or debit card*

We want to remind you of a few key details that facilitate our ability to best support you. We've found that clarity here really improves your experience, and we appreciate you taking the time to review these agreements.

Per our mutual booking contract, because of our small size, Hacienda Del Sol cannot offer refunds or credits of any kind. This includes illness, flight cancellations, cancellation of services you no longer wish to receive, personal reasons for leaving early, or any other reason. Should you choose not to get the required travel insurance named in our Terms & Conditions, please note that you do so at your own risk.
To honor our healers' schedules, we cannot cancel or reschedule spa, taxi, or excursions with less than 24 hours notice for any reason. If you are more than 15 minutes late to your appointment, sessions are considered forfeited.
Our front desk does not carry cash or change. The nearest ATM is 40 minutes away and has a withdrawal limit. Please bring enough cash for any desired excursions, taxis, and tips. USD is accepted everywhere.
We are required by Costa Rican law to apply 13% tax to all purchases.

Thank you for your understanding - these items support our ability to offer you the highest service standard.

I acknowledge the above

GENERAL MEDICAL WAIVER AND RELEASE OF LIABILITY FORM

I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING IN ANY/ALL ACTIVITIES being conducted by Hacienda Del Sol, San Juanillo, Costa Rica.

I CERTIFY that I am physically fit, have sufficiently prepared for participation in this retreat, and have not been advised to not participate by a qualified medical professional. I also understand that I am fully responsible to consult with my doctor before participating in such activities.

I CERTIFY that there are no health-related reasons, medications, or problems which preclude my participation in this retreat.

I AGREE to fully comply with the applicable rules, policies, and instructions given to me by Hacienda Del Sol staff regarding participation in any activity.

I ACKNOWLEDGE that I will provide Hacienda Del Sol with all medical information they ask of me that is relevant to my retreat in advance of the start of my retreat.

I UNDERSTAND that Hacienda Del Sol is not a medical facility, does not offer medical advice, and does not have medically trained staff.

I UNDERSTAND that Hacienda Del Sol is is not responsible or liable for any medical complication resulting from participating in any retreat or activity at Hacienda Del Sol.

I UNDERSTAND that Hacienda Del Sol is 3 hours from the closest hospital and 45 minutes from the closest clinic.

In the event that I should require medical care or treatment, I authorize Hacienda Del Sol to provide all emergency medical care deemed necessary, including but not limited to, first aid, CPR, the use of AEDs, emergency medical transport, and sharing of medical information with medical personnel.

I further agree to assume all costs involved and agree to be financially responsible for any costs incurred as a result of such treatment.

I am aware and understand that I should carry my own proof of health insurance that covers my stay in Costa Rica.

In consideration of my application and permitting me to participate in this activity, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:

(1) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this activity, THE FOLLOWING ENTITIES OR PERSONS: Hacienda Del Sol, San Juanillo, Costa Rica, and/or their directors, officers, employees, volunteers, representatives, and agents, and the activity holders, sponsors, and volunteers;

(2) INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity, whether caused by the negligence of release or otherwise.

I acknowledge that Hacienda Del Sol and their directors, officers, volunteers, representatives, and agents are NOT responsible for errors, omissions, acts, or failures to act of any party or entity conducting a specific activity on their behalf. I acknowledge that any retreat may have risks. The risks include, but are not limited to, those caused by terrain, facilities, temperature, weather, condition of participants, equipment, lack of hydration, and actions of other people, including, but not limited to, guests, staff, and/or facilitators of the resort. This Waiver and Release of Liability Form shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

I CERTIFY that I have read this document and I fully understand its content. I am aware that this is a release of liability and a contract, and I sign it of my own free will.

By selecting the “SUBMIT” button, I am signing this document electronically. I agree that my electronic signature is the legal equivalent of my manual/handwritten signature on this document.

Please print or take a screenshot of this page for your records before you click the “SUBMIT” button.

If there are two people in your reservation, both parties must sign their agreement with these terms.

First Releasor’s Full Name*

Date*

Signature*

Clear

First Releasor’s Full Name Signature*

Second Releasor’s Full Name

Date

Signature

Clear

Second Releasor’s Full Name Signature

In the event of an emergency, please contact the following person

Emergency contact name*